Royal Caribbean has cancelled more visits to San Juan, Puerto Rico on Symphony of the Seas due to ongoing pier construction, leaving many cruisers disappointed and frustrated. Itineraries have been altered to include visits to less-desired ports like Labadee, Haiti and Falmouth, Jamaica. While the cruise line is not offering refunds for the changed itineraries, guests are receiving compensation for prepaid excursions at the canceled ports. The lack of communication and planning from Royal Caribbean has led to mixed reactions from impacted cruisers, who are questioning the cruise line’s decision-making process and handling of the situation.
Do you think Royal Caribbean should offer more compensation or flexibility to guests affected by these continuous itinerary changes, or is this just part of the risk of cruising in general?
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