Generative AI is set to revolutionize property management systems, potentially automating tasks and processes that were once done by humans. While some experts believe human guidance will always be necessary, others see AI taking over key operational decisions. As the industry embraces AI, staffing models may need to be re-evaluated, leading to a more efficient and profitable business landscape. In less than five years, the guest experience could become predominantly digital. How will the hospitality industry adapt to the increasing presence of generative AI, and what impact will it have on the role of human employees in the future?
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The rise of AI: Redefining property management systems for a digital age
