A court ruled that Booking.com violated the Computer Fraud and Abuse Act by accessing Ryanair’s website without permission. Booking.com plans to appeal the decision, arguing that allowing customers to compare fares promotes consumer choice. Ryanair has called OTA’s like Booking.com “pirates” and aims to protect consumers from overcharging. This case raises questions about the balance between consumer access and fair competition in the online travel industry. How can companies ensure fairness and transparency in the online booking process while also promoting consumer choice?
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